Return Policy

Last Updated: 3/12/2025

At Combat Hub LLC, we want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, we are here to help! Please read our return and refund policy below to understand how we handle returns, exchanges, and refunds.

1. Return Eligibility

Due to the nature of our dropshipping business model, returns are generally only accepted for defective or damaged items. If your product meets any of the following criteria, you may be eligible for a return, replacement, or refund:

  • The item is defective or damaged upon arrival.
  • The wrong product was sent to you (e.g., the product you received is not what you ordered).

Please note that we do not accept returns or exchanges for change of mind, incorrect size, or any other reason not related to product defects or errors.

2. Return Process

If you believe your item qualifies for a return, please follow these steps:

  • Contact Us: Reach out to us at [email address] within 7 days of receiving your order. Please include your order number, photos of the defective or damaged item, and a brief description of the issue.
  • Return Authorization: We will review your request and, if eligible, issue a Return Authorization (RA) number and further instructions on how to return the item. Please do not return any items without receiving prior authorization.
  • Return Shipping: Return shipping fees may be covered by Combat Hub LLC if the return is due to a defect or our error (e.g., wrong product sent). However, the customer is responsible for shipping fees on returns that do not meet these conditions.

3. Refund Process

Once your return is received and inspected, we will process your refund if applicable. Please note the following:

  • Refunds will be issued to the original payment method used at checkout.
  • Processing Time: Refunds typically take 5-10 business days to appear in your account, depending on your payment method and bank processing times.
  • Partial Refunds: In certain cases (e.g., if the item is not returned in original condition, damaged, or missing parts), we may issue a partial refund.

4. Exchanges

We do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order for the desired product.

5. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Items not purchased directly from Combat Hub LLC (e.g., third-party sellers).
  • Personalized or custom items (if applicable).
  • Used items that are no longer in resellable condition (e.g., worn gear or opened packages).
  • Gift cards or store credits.

6. Late or Missing Refunds

If you haven’t received a refund after the processing time, please check your bank account again. It may take some time before your refund is officially posted due to bank processing times. If you’ve done this and still have not received your refund, please contact us at [email address] for assistance.

7. Defective or Damaged Items

If you receive a defective or damaged item, please notify us immediately upon receipt of your order (within 7 days) with the following:

  • Photos of the damaged or defective product.
  • A description of the issue.

Once we verify the issue, we will assist in issuing a replacement, exchange, or refund depending on the situation. Please note that in some cases, we may ask for the product to be returned before issuing a replacement or refund.

8. Order Cancellations

We aim to process and ship orders as quickly as possible. If you need to cancel an order, please contact us immediately at [email address] after placing the order. If the order has not been processed or shipped, we will cancel it and issue a full refund. Once an order has been shipped, we are unable to cancel or modify it.

9. Contact Us

If you have any questions regarding our Return and Refund Policy or need assistance with a return or refund request, please don’t hesitate to contact us at:

Combat Hub LLC
xcombathubx@gmail.com